Delivery FAQ

HOW LONG DOES IT TAKE TO PROCESS MY ORDER FOR DELIVERY?icon

We will process all orders and dispatch them for deliveries within 2 working days upon receipt of payments.

HOW WILL MY ORDER BE DELIVERED?icon

All orders will be delivered via SingPost Registered Mail (Singapore Post).

HOW MUCH IS THE DELIVERY CHARGE?icon

LOCAL DELIVERY (SINGAPORE ONLY)

Self-Collection – it's FREE!
Self-Collection can be done at our showroom from Monday to Friday (except public holiday) 10am to 5.30pm. Please contact us at our Hotline: +65 6844 3180 or email: enquiry@loopes.com.sg for more information.

Registered Mail (with tracking number) – S$2.00
A SingPost Registered Article (RA) Number will be provided for your delivery tracking. Once the shipment is made, the RA Number will be sent to you by email. You may log on to SingPost Website at www.singpost.com to check on the status of your item(s).


INTERNATIONAL DELIVERY

Via Registered Mail (with delivery tracking number) – Variable shipping rate + additional S$2.20

A SingPost Registered Article (RA) Number will be provided for your delivery tracking. Once the shipment is made, the RA Number will be sent to you via email. You may log on to SingPost Website at www.singpost.com to check on the status of your item(s).

The shipping rate will be automatically calculated and added to the cost of your order based on the weight of the item(s) and delivery address. The shipping rate is recalculated and displayed each time you make changes to your shopping cart. You do not need to wait until the Checkout Step to see the amount payable for the shipping rate.

Please note that shipping rates do not include custom duties or taxes that may be applicable at your country. Custom duties or taxes, if any, will be at your expenses. Thank you.

HOW LONG WILL THE DELIVERY TAKE?icon

LOCAL DELIVERY (SINGAPORE ONLY)

Under normal conditions, SingPost delivers in approximately 3 working days for local delivery. During busy festive periods, it may take a few days longer.

INTERNATIONAL DELIVERY

Under normal conditions, SingPost delivers in approximately 3 – 14 working days for international delivery, depending on the country of delivery. During busy festive periods, it may take a few days longer.

HOW CAN I FIND OUT ABOUT OTHER INFORMATION?icon

Please do not hesitate to contact us at our Hotline: +65 6844 3180 or email: enquiry@loopes.com.sg for more information. We will be glad to be of assistance to you!
NOTE: Please ensure that the delivery address is correct for prompt and timely deliveries.